Client rights
Care with dignity, choice, and respect.
Every client has the right to understand their care, make informed choices, and be treated with respect.
Your voice matters in every care conversation
We welcome questions and support a care relationship built on clear information, mutual respect, and freedom from discrimination or retaliation.
Lead Healthcare Services is committed to personalized care and clear communication with clients, families, physicians, and community partners.
Talk with our team- Review your plan of care and request additional or changed services.
- Ask questions when you do not understand a service or why it is being provided.
- Refuse or cancel services.
- Request access to social workers, accountants, or religious services at any time.
- Report abuse of any kind without fear of retaliation.
- Receive care without discrimination based on race, religious beliefs, sexual orientation, or financial background.