Frequently asked questions
Helpful answers, from the start.
We want families to feel informed and supported as they explore care options.
How do I get started?
Request a conversation and share a safe way to reach you. We will learn about the support you are considering and help you understand the next appropriate step.
Who can receive services?
Lead Healthcare Services serves pediatric clients, adults, and geriatric and older clients, including individuals 100 years of age and above. Specific services and availability are confirmed during intake.
What kinds of care do you provide?
Our services include Registered Nurse-supervised nursing, medication management, personal care, and support with daily living. Examples include wound, tracheostomy, ventilator, IV, diabetes, ostomy, catheter, nutrition, post-surgical, cardiac, pulmonary, neurological, pediatric, geriatric, oncology, and infectious-disease care, as well as assistance with mobility, meals, routines, and household tasks.
Can care be tailored to my needs?
Yes. A care plan can be shaped around the client’s routines, preferences, goals, physician orders when applicable, and the family’s needs.
What information should I share in a request?
A name, a safe way to contact you, and a general description of the help you are looking for are enough to begin. Please do not include medical records, diagnoses, insurance numbers, or other sensitive details in a public form.
Do you serve my area?
We serve all Maryland counties and Baltimore City. Please contact our team to confirm scheduling and service availability for your location and needs.
What payment options do you accept?
We accept private pay, long-term care insurance, workers’ compensation, private insurance, and Medicaid as payment in full. We can also provide financial, insurance billing, and claims-processing assistance when needed.
What rights do clients have?
Clients may review or request changes to their plan of care, ask questions, request social workers, accountants, or religious services, refuse or cancel service, and report abuse without retaliation. We do not discriminate based on race, religious beliefs, sexual orientation, or financial background.
Is this service for emergencies?
No. Website forms and care requests are not monitored for emergencies. If you or someone else needs immediate medical help, call 911 or your local emergency number.